Social Objects in Marketing

by Jess Sloss on April 6, 2009

in Uncategorized

Social Object Theory

Jyri Engeström, co-founder of Jaiku has been talking about “Social Objects” for a long time. His presentation found below (or here) clearly articulates the basic premise of the way people are connecting online and provides a frame work for creating successful social networking ventures.

His theory has proven true over the past two years, and still holds true today. Knowing why Social Networks are flourishing could help your company better interact online.

What is a Social Object

ReadWriteWeb.com’s Sarah Perez describes the basic premise of social objects.

“social sites we visit today are not just friend networks – they’re also built around objects that connect people with shared interests. These social objects could be anything from a photo on flickr to a video on YouTube or a track on Last.fm.”

Basically, networks that are clearly built around media or “objects” that connect people that otherwise wouldn’t be connected, are going to succeed, those that don’t will not.

Engeström has compiled a list of 5 keys to building services around Social Objects, the following is my attempt to relate his theory to Social Media Marketing. Keep me honest if you disagree. Check out Engeström’s list here.

Social Object Thinking for Social Media Marketers

1)  Identify your Social Objects

Are you creating social objects? (no, Adwords or Banners ads are not social objects. Neither are one directional websites or blogs)  Are creating objects to bring people together, or are you just broadcasting a message? Are they Social Objects, or are they corporate one way messages?

2) Make it Shareable

This one is from the “No brainier but something that must be said” bin. Social Media users want to share, so make it easy for them to do so. That means having the ability to link to a specific page, post or picture. It means limit your use of flash and focus on content that can be shared. Simple.

3) Clearly define value actions

What do you want me to do? I’ve just heard about you, saw your fan page or read a tweet. Tell me what you want me to do, I might just do it.  A simple, obvious message is a must. We all get wrapped up in trying to communicate more than we should, select one action that your target will be motivated to complete.

4)Are your you asking or giving?

The difference between an evil spam message and a message that’s worth reading is value. Does your target see value in “becoming a fan” or “following” your company? You gain value from a user taking an action, so reward them.

Rewards don’t have to be money, they can be as simple as allowing people into the inner circle. Give followers information first, awesome discounts, great deals or an amazing experience.  Communicate an overt value for a users action.

5) Really Reward the Participants

Macheist is a perfect example. They’re the largest Mac Community online with hundreds of thousands of subscribers. They just released Macheist, an opportunity to buy multiple applications (valued at over $900) for just $39.

Wow, what a deal. It gets better though. In the purchase process, Macheist offers purchasers additional programs if they tweet a specific message. Macheist gets thousands of tweets in their favor and individual users get more applications. Win-win. Just check out how many tweets they’ve had (click here)

Check out Jyri Engeström’s Presentation Below and let me know your thoughts.


Photo Cred: Haags Uitburo

  • Dale
    Well put. I guess really when you think of it, it's always been this way- content creators in the back seat while those who intermediate and steal the wheel (to drive the consumption of that content) skim enough to get fat themselves.
  • No Doubt Dale.

    I think as understanding around what drives value online changes from a CPM or Views based thinking to one that better reflects engagement and action, the ability of companies to ignore or devalue creators, will be limited.

    That goes for artists, developers or UG content creators. If marketers see the value that a social object brings to the table, creators should see more $$ to do their thing.

    I think, however, that all creators or developers will need to be flexible in how we package, promote and sell our products or services. The barriers to entry are low, meaning lots of competition and requiring new ways of doing business.

    Cool stuff.
  • Dale
    I think the points about media objects are important- but when it comes to MacHeist, really, there's not a lot of money going to the developers. I think there needs to be more effort on MacHeist's part to impart attention through social media (objects) unto the devs of the programs- without them, the whole thing's for naught.
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