I found this interesting for two reasons,
1) It breaks down the vast choices us marketers have into a semi-familiar form
2) it includes things like “first time right” and “customer service”, something often forgotten by organizations.
3) its designed as a social object for blinds.com. Are they going to sell more blinds because of it? Maybe, but a whole tonne of social media / marketing types might drool over it.
I don’t like it because
1) Who uses Dream Weaver anymore ?